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RMA Info

Return Policies
All items are subject to a 15-day return policy from the invoice date, and subject up to a 15% restocking fee.

Exceptions to the above:
Video Games (all)
Pre-Recorded Videos
Software (All)

In order to receive a refund (less the restocking fee) these types of items must be unopened. If defective, you may exchange these items for the same title only.

Building, installation and other fees for services performed are nonrefundable after the service has been completed. Shipping charges are non-refundable.

Returns will not be accepted without a Return Merchandise Authorization (RMA). Please email us at sales@ethersol.com to obtain an RMA. Once you have obtained an RMA, send it to the address provided in the return email via your preferred carrier. Please put the RMA on the outside of the box, this will help in expedite your return.

Exchanges will be processed once we have received your RMA. Cross-shipments will be done if and only if you agree to pay in advance for the new item. Once your RMA is processed, you will receive credit for the item.

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